A Sincere Message from AnimeBape About Trustpilot Reviews
Dear AnimeBape community,
Thank you for reading this post, don't forget to subscribe!We want to take a moment to speak from the heart.
Recently, we’ve noticed that our Trustpilot page has received a number of low-star reviews. Some of them mention issues with refunds or exchanges that were unfortunately denied. While we understand that feedback comes from personal experiences, we also realize that a few of these reviews may have been written before reading our full policies, which we’ve tried to explain clearly on our website.
We know that in the world of anime, as in life, misunderstanding can lead to conflict. But just like every character learns and grows through their journey, we too are learning from yours.
The truth is, AnimeBape has been serving the anime community for years. We’ve delivered hundreds of thousands of orders to fans across the world and received thousands of genuine reviews, complete with customer photos, directly on our website. You can view them here:
https://animebape.com/all-reviews/
We are not perfect, and there have been times when things went wrong, a size didn’t fit, an order was delayed, or a detail was overlooked. But whenever customers reach out to us directly, we make it our priority to solve it fairly, whether through refunds, exchanges, or replacements.
Unfortunately, some reviews on Trustpilot come from those who did not contact us first or misunderstood our policy, particularly regarding exchanges for sizing or color. Others may have confused us with unrelated websites. These reviews impact our public image in a way that doesn’t reflect the care and effort we put into every order.
We take this seriously. Our team is already working on improvements and will soon partner with Trustpilot to collect more balanced, verified reviews more fairly.
We’re Committed to Doing Better
Our promise moving forward is simple: We will continue to prioritize our customers’ interests. We’re reviewing our policies, updating our communication, and improving transparency so that future customers have the clearest experience possible.
We Invite Your Voice
If you’ve had a positive experience with AnimeBape, we would deeply appreciate it if you shared your review on Trustpilot. Your voice helps restore balance and fairness to our profile, especially for those discovering us for the first time.
As a small thank-you, we’re offering $10 off your next order if you leave a kind and honest review on Trustpilot. Just send us a message at [email protected] with the email used for your review and your order number. Our team will be happy to help.
Your Support Means Everything
AnimeBape is a small, independent brand built by a team that lives and breathes anime. We’re not a faceless corporation. We read every message and care deeply about your satisfaction. Your feedback doesn’t just help us, but also shapes us.
Thank you for being part of this journey. We hear you. We see you. And we’re grateful for your continued trust.
With appreciation,
The AnimeBape Team
