Anime Bape HelpDesk

Note: Before contacting our support, always refer to our comprehensive Shipping, Refund, Return & Cancel Policy for a full understanding of the terms. Key Reminders: All returns require proof of purchase.

There’s a return shipping fee to be borne by the customer. Refunds undergo a process and may require checking with your bank or credit card company.

Any fraudulent activity or non-compliance with our refund policy may result in account suspension. For more detailed information, always refer back to our official policy, or reach out to us directly at [email protected].

Placing An Order

  1. Visit our website and browse through our range of products.
  2. Once you find an item you like, choose the desired size and/or color and click “Add to Cart.”
  3. When you’re ready to complete your purchase, click on the cart icon and proceed to “Checkout.”
  4. Fill in your shipping details, choose a payment method, and finalize your order.

If you haven’t received an order confirmation shortly after placing your order, it could be due to a few reasons:

  • Mailbox Check: Sometimes emails get directed to the main inbox but can be overlooked. Please double-check your main inbox for any emails from Anime Bape.
  • Spam or Junk Folder: Emails might get redirected to your spam or junk folder. Please check these folders to ensure the order confirmation hasn’t ended up there.
  • Email Address Errors: There could have been a typo or mistake in the email address you provided during checkout. It’s a common occurrence, and we understand these things can happen.

If after checking all the above, you still can’t locate the confirmation, please reach out to our customer service team at [email protected] with your order details, and we’ll assist you promptly.

At Anime Bape, we aim to ensure our customers get the best fit every time they shop with us. Here’s how you can access our size guides:

Product Page: Each product on our website has a dedicated size guide link or chart right next to the product description. Just click on it, and you will see the measurements for that specific item.

Different Measurements: Please be aware that each product might have its own specific measurements. It’s essential to check the size guide for every product you are interested in to ensure a correct fit.

Need Additional Help?: If you’re having difficulty finding the size guide or need further clarification about sizing, don’t hesitate to reach out to our customer support team. They’re always ready to help!

Important Note: We stress the importance of checking the size guides carefully before making a purchase. Due to our policy, we cannot accept returns or exchanges if a customer selects the wrong size. We understand how vital the right fit is for our customers, so always make sure to verify your measurements with our size charts to avoid any inconvenience.

We always recommend comparing your measurements with our size guide to ensure the perfect fit. If you’re in-between sizes or unsure, reaching out for advice can be a great way to get the assurance you need before placing an order.

Yes, if you placed an order before creating an account, we can link it to your new account. Please contact us with your order details, and we will assist in adding the order to your account for easy access and management.

Shipping & Delivery

Shipping costs for each order are calculated during the checkout process on our website. Before finalizing your purchase, you can review the shipping options and the final shipping costs. For customers in the United States, standard shipping starts around $4.99, and international shipping typically starts around $9.99. Customs fees or duties (if applicable) are the responsibility of the customer once the order reaches your country

Our goal at Anime Bape is to dispatch your unique pieces as promptly as possible. Upon successful payment, expect 5-10 business days for fulfillment. After fulfillment, shipping times are added, which can vary based on your location. Detailed information on delivery times per region is available in our Shipping Policy.

Please don’t worry if your tracking number doesn’t show any updates right away.
It can take 5–10 business days after shipment for tracking information to appear in the carrier’s system, especially for international orders.

This delay happens because your package may still be in transit between facilities or waiting to be scanned by the local carrier.

If your tracking number still isn’t working after 10 business days, please contact us by:

Be sure to include your order number so our support team can assist you as quickly as possible.

It’s quite common for tracking to remain static for a while. Typically, the postal service can delay updating their mail stream. If it hasn’t been updated for over 10-12 days, please contact us for further assistance.

Order Issue

We sincerely apologize for this oversight. Sometimes mistakes happen in our packing process. If you’ve received an order that isn’t yours, please contact our support team immediately at [email protected] with your order number and details about the incorrect items you received. We’ll provide instructions on what to do next and ensure that your correct order is sent out as soon as possible.

We’re truly sorry to hear that your order did not arrive in perfect condition. If your item is damaged due to an error on our end (e.g., faulty packaging), please contact our support team within 3 days of receiving the item at [email protected]. Provide your order number and clear photographs showing the damaged or defective items. We’ll quickly assess the situation and offer a solution, which might include a refund, replacement, or exchange.

Our apologies for the inconvenience. Firstly, please check if your order was shipped in multiple packages. Sometimes, due to logistic reasons and the locations of our warehouses, orders might be divided into separate shipments. If all the packages have been delivered but you are still missing items, contact our support team with your order number and details about the missing items at [email protected]. We’ll investigate the issue and ensure you receive the missing items promptly.

Payments

Some customers may see an international transaction fee or foreign processing fee on their bank or card statement after placing an order with AnimeBape.

This fee is not charged by AnimeBape. It is applied by your bank or card issuer due to how our secure payment gateway processes transactions internationally.

Please note:

  • The international fee is set by your bank or credit card provider, not by our store.

  • The fee amount and policy vary depending on your bank’s terms and your card type.

  • AnimeBape does not receive or control this fee and is unable to refund it.

If you have questions about this charge, we recommend contacting your bank or card issuer directly for more details.

If your card is getting declined, it could be due to several reasons:

Insufficient Funds: Ensure that you have adequate funds in your account to cover the purchase.

Incorrect Card Details: Double-check to ensure you’ve entered your card details correctly.

Expired Card: Ensure your card is still valid and hasn’t expired.

Bank Restrictions: Some banks have restrictions on online and international purchases. It might be helpful to contact your bank or card issuer to check if they have such restrictions in place.

Fraud Prevention: For your protection, banks and credit card companies occasionally decline transactions if they find anything unusual in your purchasing behavior.

If you continue to face issues, consider trying a different payment method or contacting your bank for further assistance.

Occasionally, what might seem like a double-charge is a temporary authorization hold. Here’s how it works:

Authorization Hold: When you place an order, an authorization hold for the amount of the purchase is placed on your card. This ensures that the necessary funds are available and earmarked for the transaction. This isn’t an actual charge, and typically, the hold will drop off after a certain period (which varies by bank).

Final Charge: Once your order is shipped, the actual charge is processed. Sometimes, this charge appears while the authorization hold is still present, making it look like you’ve been charged twice.

In the rare case that you have indeed been double-charged, please contact our customer service immediately, providing them with details of the charges, and they will assist you in resolving the issue.

Product Care Guide

To ensure your clothes stay looking great for as long as possible, we recommend turning them inside out before washing and drying. This will help to minimize the rubbing of the printed ink against other materials in the washer or dryer, which can cause premature wear and tear. For best results, use low-temperature or cold-wash settings and separate dark and colored shirts from whites. Be sure to use a gentle wash soap and select the most delicate cycle for the shortest amount of time. Avoid using bleach.

To dry your t-shirts, air drying is the ideal method. Avoid drying them in direct sunlight to prevent fading. For the longest lifespan of your garment, it’s best to dry them with NO heat. When ironing, remember to reverse the t-shirt inside out.

For those looking to prevent pilling on their t-shirts, a helpful tip is to turn them inside out before washing either by hand or in a machine. It’s recommended to opt for a delicate or hand washing cycle to minimize movement during the cleaning process. It’s important to keep in mind that if you have 100% cotton t-shirts, washing them at high temperatures may cause them to shrink. When washing darker colored shirts, use cold water, while white shirts can be washed at 30 degrees or 40 degrees if necessary. To keep your t-shirts pill-free, it’s best to avoid using a clothes dryer and instead hang them to dry. During the summer, hanging them outside will result in the quickest drying time. In the winter months, hang them inside while ensuring the room is well-ventilated to prevent moisture buildup.